Get in Touch With Us
Got a question about a bonus, spotted something that needs updating, or just want to tell us what you think of our reviews? This page covers how to reach the team behind Non Gamstop Casinos, what we can help with, and how long a reply usually takes.
How to Get in Touch
Email is the best way to reach us. Send your message to [email protected] and a member of our editorial team will read it personally — we don't rely on automated responses to close out a query. Most messages get a reply within two working days, though it can take a little longer if we're mid-way through updating our reviews or checking a new operator's terms.
If your enquiry relates to a specific brand, offer or free spins package, mention the operator's name and roughly when you saw the deal. It helps us track down the right details faster, especially since welcome offers and spins packages change without much notice.
What We Can Help With
- Questions about our reviews — If anything in our coverage of casinos not on GamStop is unclear, or you'd like more detail on how a welcome offer works, ask away.
- Corrections — Free spins terms, wagering conditions and bonus percentages shift regularly. If you've noticed something on the site that looks out of date, flag it and we'll look into it promptly.
- Content suggestions — If there's a topic around gambling sites not on GamStop, payment methods, or how self-exclusion schemes work that you'd like us to cover in more depth, let us know.
- Partnership enquiries — Operators or affiliates looking to discuss a working relationship with Non Gamstop Casinos are welcome to introduce themselves by email, outlining what they have in mind.
- Support and guidance concerns — If you or someone close to you is finding gambling difficult to manage, tell us in your message and we'll point you towards organisations that offer confidential help and advice.
What We Cannot Do
We're a comparison and review site, not an operator, and we don't hold customer accounts for any of the brands we cover, including our top-rated non GamStop casinos. That means we can't process withdrawals, verify your identity documents, or resolve a dispute over a specific deposit or bonus credit. Those requests need to go directly to the casino's own support team, who will have access to your account and transaction history. We're always happy to explain how a process generally works, but account-specific issues sit outside what we can action.
Before You Write In: A Few Things Worth Checking
A good chunk of the emails we receive are answered somewhere on the site already. Before you send your message, it may be worth checking:
- Whether the offer terms you're asking about are listed alongside the operator's entry on our best non GamStop casinos page.
- Whether your question is about local self-exclusion rules rather than the casino itself — GAMSTOP is a UK-specific scheme, and questions about re-registering with it are usually best directed to GAMSTOP directly.
- Whether the casino in question is still operating under the same name — new sites appear and older ones occasionally rebrand or close.
If none of that answers what you need, go ahead and email us — we'd rather hear from you than have you guessing.
How We Handle Your Message
Every email is read by a real person on our small editorial team, led by {{ author }}. We don't outsource enquiries or use scripted replies. If your message needs input from more than one of us — say, a factual check plus an editorial decision — it may take a day or two longer, but you'll always get a substantive answer rather than a holding message.
We take reader feedback seriously when it comes to keeping our content accurate. If something we've published turns out to be wrong, out of date, or has led you astray in some way, we want to know so we can fix it.
A Reminder on Responsible Play
Nothing on this site, including this contact page, is a substitute for professional support if gambling has started to feel unmanageable. If that's part of why you're reaching out, please say so plainly in your message — we'll treat it with the seriousness it deserves and won't just redirect you to a generic FAQ. Remember that all gambling activity discussed on this site is intended for adults aged 18 and over.
Whatever the reason you're getting in touch, thank you for taking the time — we read every message and reply as promptly as we can.